When it comes to Las Vegas, luxury is everywhere – but some hotels just don’t deliver on the high expectations. Here’s a countdown of the top four “luxury” hotels on the Strip that, unfortunately, don’t live up to the hype. From service flaws to inconveniences, let’s explore where not to book on your next trip to Sin City.
4. Crockfords at Resorts World
Crockfords might seem like a dream destination at first glance – from the red Rolls Royce outside to the gorgeous lobby, it exudes sophistication. The rooms themselves are lovely, but things go south once you start using the facilities. Here’s why:
The Elevator Issue: Crockfords has only two elevators servicing its top-level rooms. This leads to long waits – not exactly what you’d expect from a luxury hotel. In contrast, most Las Vegas hotels have elevators that arrive within seconds.
Service that Falls Short: Guests expect top-tier service in a high-end hotel, but Crockfords misses the mark. Requests for simple services, like printing, were denied with instructions to go elsewhere, even when other Vegas hotels readily accommodate such needs. Similarly, package delivery to the room was met with a firm “no,” forcing guests to pick it up themselves. This lack of attentiveness bumps Crockfords to the “do-not-book” list.
3. The Cromwell
The Cromwell is ideally located in the heart of the Strip, and it’s had a full, stylish renovation in recent years. But despite the appealing aesthetics, maintenance and service issues are serious drawbacks.
Aesthetic Appeal, Poor Upkeep: While the hotel’s boutique design and modern feel are enticing, maintenance is sorely lacking. Guests frequently report various room maintenance issues and inconsistent housekeeping services.
Housekeeping Headaches: Although it has an intimate boutique atmosphere, Cromwell’s housekeeping falls short of expectations, affecting the overall stay experience. For the price, you can find better-maintained luxury hotels on the Strip.
2. Conrad at Resorts World
A step below Waldorf Astoria but a favorite for many, Conrad Las Vegas has the potential to impress, but it stumbles with cleanliness and service issues.
Cleanliness Concerns: Guests report that rooms are not always up to par, with carpets left uncleaned, remnants of food in odd places, and hairs in the bathrooms. While minor, these details add up, especially when you’re expecting a five-star experience.
Service with a Shrug: Despite being a Conrad, the service often falls short. Staff may lack the warm hospitality and professionalism you’d expect at this level. However, for those willing to overlook these issues, the Conrad offers affordable luxury. Rooms can be as low as $79 per night (plus resort fees), making it budget-friendly compared to mid-range hotels.
Perks That Make It Bearable: Hilton Diamond status holders can enjoy a free suite upgrade and a daily $50 breakfast credit. So, if you’re okay with a slightly flawed experience, Conrad’s price point might just make up for it.
1. Nobu Hotel at Caesars Palace
Nobu may market itself as a high-end boutique hotel, but it seems to lack many basic comforts, putting it at the top of this list.
Lack of Common Area Comforts: The tiny lobby lacks even a single chair, which doesn’t exactly scream luxury. The rooms themselves are small and, despite the premium price tag, don’t offer the spaciousness you’d expect from a Vegas hotel.
Service and Connectivity Woes: A poor cell signal adds to the frustration, and while WiFi is included in the $50 resort fee, guests are limited to two devices per 24 hours. Need more? You’ll pay extra. This inconvenience feels outdated and costly, especially if you’re traveling with multiple devices.
The Verdict: With its limited amenities and high price, Nobu is one of the least impressive luxury hotels on the Strip. Save yourself the hassle – and the money – by staying elsewhere.
Las Vegas has plenty of lavish accommodations that deliver exceptional experiences. If you’re looking for truly luxurious stays, consider avoiding these four options. For a list of the best luxury hotels in Las Vegas, check out our next article!
or instead look at our review on the newly renovated Horshoe Hotel
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